Optimized and predominantly online service nowadays is more a necessity than anything else: a constant availability of information, quick and direct response to product and service inquiries and the opportunity to request an offer and place orders online.
Customer self service portals are the ideal answer to these complex requirements. A majority of these service offerings will be available online, which increases customer satisfaction, optimizes business processes and cost structures and will lead to better competitiveness.
edicos offers you a state-of-the-art customer self service portal solution based on individual standard software- e.g. Liferay DXP. Due to the service-oriented software design and end-to-end functionality, systems like CRM, ERP and PIM can be connected to the portal platform.